Information for Homeowners

COVID-19 Updates and Information

As we are once again in a national lockdown, our teams are working harder than ever to balance the need to maintain the services we provide to clients and Homeowners with the need to protect our staff.

We are pleased to say that our phone lines are fully open again between 9am and 530pm, but with reduced staff numbers still a necessity due to COVID-19 we would ask that you call us ONLY if it is absolutely essential.  As a first point of contact and whenever possible, please email your enquiry to the relevant central mailbox details of which can be found on the Contacting Us page below.

We are working hard to maintain essential services for you.  With more of us working from home and staying at home in line with the most recent advice, buildings and estates and the facilities within them continue to place demands on our teams and contractors, so please be patient if things take a little longer than usual.

The health and safety of Homeowners, residents, contractors and staff remains a priority.  Please be assured that we continue to monitor the latest Government advice, and adapt our  processes accordingly.  Similarly, we would ask you at all times to follow official advice relating to social distancing to protect yourself and others.

These pages are designed to answer any questions you may have relating to your building or estate at the current time.  If you cannot find what you need, please get in touch and a member of the team will be delighted to help.

CONTACTING US

SERVICE CHARGE APPLICATIONS AND PAYMENTS

CLEANING, REPAIRS & MAINTENANCE

REFUSE COLLECTIONS & DISPOSAL OF HOUSEHOLD WASTE

VISITORS, MOVING HOME & SECOND HOMES

BEING A GOOD NEIGHBOUR

Thank you for your support and understanding at this time – we are all working hard to make sure that you receive the best possible service.

Other Information

Sometimes you want information quickly without having to pick up the phone, so we have created an area for Homeowners with useful information about Blenheims and what we do.  Hopefully, you should be able to find what you need here.  Of course, if you would rather speak to us, please pick up the phone.

An Introduction to Blenheims – Who We Are and What We Do.

The Benefits of ARMA Membership

Client Money Protection at Blenheims

Good Neighbours in Flats – an ARMA Publication

Blenheims Guide for Freehold Houses on Managed Estates

RICS clear-guide-to-fire-safety Oct 19

Your privacy matters to us and we don’t engage in marketing or cross-selling activity.  Your information is used to ensure that we are able to provide the services for which we are contracted in the best possible manner.  You can read our full Privacy Statement here.

Group Privacy Policy

We want our Homeowners to be happy with the service they receive from us and will do our best to resolve issues as they arise.  Should you be unable to resolve a problem directly with your Property Management Team, please get in touch and we will supply you with a copy of our Complaints Procedure.  Individual office addresses and telephone numbers can be found on the Contact section of this website.

Privacy Preference Center

Privacy Management

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