Information for Homeowners

COVID-19 Updates and Information

1. ADVICE FOR RESIDENTS

COVID-19 has been in the UK for two years and whilst the severity seems to be reducing, we’re still working hard to protect our residents, colleagues and contractors. We have carefully reviewed the guidance from the UK governments and industry bodies and we are responding to this in the way we manage our residents’ homes.

Our customer support and property management teams are still here to help you. Some of our employees are working from home and you may experience a slower service at certain times of the day so to help with this, we would ask that you call us ONLY if it is absolutely essential.  As a first point of contact and whenever possible, please email your enquiry to the relevant central mailbox details of which can be found on our Contacting Us page.

From 19 July 2021, step four of the Government’s four-step roadmap saw England enter a new phase of continued caution whilst managing the risks of COVID-19. The below table is an overview of our management approach:

Government Roadmap: Step four
Permanent on-site Staff Employees will continue to work from developments.They will maintain a reasonable social distance wherever possible.
Visiting
Property Management Staff
Visiting members of staff have resumed site visits as they did before government restrictions were introduced.They will maintain a reasonable social distance wherever possible.
Communal area cleaning, gardening, grounds maintenance and window cleaning These services carry on as they did before government restrictions were introduced.
Essential reactive maintenance Essential services continue to be undertaken, as they have done throughout the pandemic.
Major works projects All major works projects have resumed.
Service Charge Applications and Payments So that services can be maintained, service charges are being collected.  More information, including ways to pay, can be found here.

Approach in Wales: Please review the latest advice from the Welsh Government here and follow the same approach highlighted in the above table.

We’d like to thank all our customers for their understanding over the last year and we look forward to returning to normal ways of working.

2. Interacting with your neighbours and development staff

Despite restrictions lifting, we’ll make sure our staff and contractors remain vigilant to help to reduce the spread of the virus by taking sensible precautions such as regular hand sanitising. They will maintain a reasonable social distance wherever this is possible.In England, Scotland and Wales face covering are required by law in most indoor public places. We encourage residents to wear face coverings when in the communal areas of their development.

Our employees are aware that they must not come to work if they or anyone in their household is showing symptoms of Covid-19. They will continue to be available as usual during working hours even if they are not on site.

3. For developments with communal facilities and/or site staff

This advice may vary depending on your development’s individual needs, please check in with your Property/Development Manager if you have any questions about your home.

  • Parcel delivery: These services continue at your development as they did before government restrictions were introduced.
  • Bins & refuse collection: These services continue at your development as they did before government restrictions were introduced.
  • Communal area cleaning, gardening, grounds maintenance and window cleaning: These services  continue at your development as they did before government restrictions were introduced.
    We will maintain an enhanced cleaning regime in all communal areas to help reduce the spread of the virus, and we encourage all residents take reasonable precautions when using the communal facilities and areas.
  • Lifts: Full repairs, maintenance and call-out service for lifts are available.
  • Communal systems: Repairs to communal heating system are being completed as normal.
  • Gyms, swimming pools and recreational facilities:  The gym and sauna areas have returned to pre-COVID arrangements with all equipment being available for residents’ use. Where possible we will maintain an enhanced cleaning regime in these areas. 
  • Essential reactive maintenance: Essential services  continue to be undertaken, as they have done throughout the pandemic.

If you need any further information about any of the above services at your development, please contact your Property or Development Manager.

5. For estates

All grounds maintenance and reactive services continue at your development as they did before government restrictions were introduced.

If you need any further information about these services at your development, please contact your Property Manager or On Site Team.

6. Useful information

Please refer to the links below for the most recent information from the Government and NHS about the Coronavirus situation in the UK.

The Government’s latest advice:

NHS latest advice: www.nhs.uk/coronavirus

Government travel advice: www.gov.uk/foreign-travel-advice

Thank you for your support and understanding at this time – we are all working hard to make sure that you receive the best possible service.

Other Information

Sometimes you want information quickly without having to pick up the phone, so we have created an area for Homeowners with useful information about Blenheims and what we do.  Hopefully, you should be able to find what you need here.  Of course, if you would rather speak to us, please pick up the phone.

An Introduction to Blenheims – Who We Are and What We Do.

The Benefits of ARMA Membership

Client Money Protection at Blenheims

Good Neighbours in Flats – an ARMA Publication

Blenheims Guide for Freehold Houses on Managed Estates

RICS clear-guide-to-fire-safety Oct 19

Your privacy matters to us and we don’t engage in marketing or cross-selling activity.  Your information is used to ensure that we are able to provide the services for which we are contracted in the best possible manner.  You can read our full Privacy Statement here.

Group Privacy Policy

We want our Homeowners to be happy with the service they receive from us and will do our best to resolve issues as they arise.  Should you be unable to resolve a problem directly with your Property Management Team, please get in touch and we will supply you with a copy of our Complaints Procedure.  Individual office addresses and telephone numbers can be found on the Contact section of this website.