Service Charge Collections
To provide the continuation of services vital for the maintenance and insurance of your property or estate and the welfare and safety of all homeowners and residents we must continue to raise Applications for Payment when they fall due and to collect Service Charge payments. If we do not do so, we risk not being able to instruct any works that may be required, settle any insurance premium invoices or respond to emergencies so we hope you understand the need to continue with Service Charge payments.
Ways to Pay
Homeowners can pay by the following methods:
- Debit Card using our online Web-Portal (this is our preferred method of payment and the fastest way to settle your account). Due to changes in legislation we are unable to accept credit cards.
- Debit Card by calling our offices (Telephones lines are only open between 9am and 1pm due to staffing levels, so we may have to call you back at a convenient time). Due to changes in legislation we are unable to accept credit cards.
- By Bank Transfer, (please refer to your Application for Payment for details). Ensure you include your Tenant Account Reference when making a payment.
- Many of our properties and estates allow for payment by Direct Debit. Should you wish to investigate this option, you should email email@example.com and the team can advise whether this is an option.
In light of the challenges that COVID-19 has presented, please contact a member of our team by emailing firstname.lastname@example.org if you are affected by the current circumstances and envisage any difficulty making your payment. You should avoid simply not paying but discuss the matter with us as we may be able to assist by agreeing a payment plan to enable you to settle any arrears and service charge payments across your management financial year. (Please be aware that all payment plans need to be approved by the RMC, Freeholder or Board of Directors.)
Payments for Contractors and Suppliers
It is important that contractors providing services to your building and estate continue to be paid for the services they have provided. We are continuing to pay your contractors whilst ensuring that invoices are processed following our normal client control measures.